SteamVendor Terms of Service

【Special Notice】

Welcome to the SteamVendor website. Before accessing this website, browsing product information, submitting inquiries, downloading materials, or communicating with us through the website contact channels regarding sourcing cooperation, please carefully read and fully understand these Terms of Service, especially the clauses concerning the reference nature of product information, cross-border trade risks, costs and compliance responsibilities, limitation of liability, breach handling, termination, governing law, and dispute resolution.

If you do not agree to these Terms or any clause of these Terms, please immediately stop accessing and using this website. Your continued access to or use of this website will be deemed as your having read, understood, and agreed to accept these Terms.

If you use this website on behalf of a company, organization, or other commercial entity, you confirm that you have authority to accept these Terms on behalf of that entity and to bind that entity to these Terms.

I. Acceptance of the Agreement

1.1 These Terms are entered into by you and SteamVendor and apply to your access to and use of the SteamVendor website and its related pages, materials, product catalogs, contact information, and online content.

1.2 These Terms include the main text of the agreement, as well as rules, explanations, and notices related to website use, inquiry communication, and sourcing cooperation that we have published or may in the future publish through this website, page prompts, emails, quotation documents, contract documents, or other reasonable methods. The foregoing content forms an integral part of these Terms.

1.3 By accessing this website, browsing product information, submitting inquiries, sending sourcing requirements, downloading materials, or conducting business communication with us, you indicate that you accept these Terms. If you do not agree to these Terms, please stop using this website and related services.

II. Definitions

2.1 “This website” means the SteamVendor website and its related pages, product catalogs, news content, images, documents, forms, contact information, and other online materials.

2.2 “We,” “us,” or “our” means SteamVendor, and, in specific business scenarios, relevant personnel or authorized partners who participate in website operation, customer communication, order assistance, and after-sales handling in accordance with law or agreement.

2.3 “You” or “user” means any natural person, legal person, unincorporated organization, or authorized representative thereof who accesses or uses this website.

2.4 “Product information” means product names, images, specifications, packaging, prices, minimum order quantities, inventory, warranty condition, nameplates, certificates, places of origin, application dutys, applicable scenarios, descriptions, and other sourcing reference materials displayed on this website.

2.5 “Transaction documents” means quotations, orders, contracts, invoices, packing lists, payment terms, inspection requirements, shipment arrangements, after-sales records, or other written business documents confirmed by the authorized personnel of both parties.

III. Scope of the Agreement

3.1 These Terms apply to your access to and use of the SteamVendor website operated by SteamVendor and its related pages, product catalogs, news content, contact information, images, documents, and online materials.

3.2 This website is mainly used to display information about snacks, steam system components, steam trap, control valve, and related products, and to provide industrial sourcing references and business contact channels. This website does not directly provide online transactions, online payments, logistics booking, customs clearance, import compliance review, or final transaction confirmation services.

3.3 These Terms only regulate your access to and use of this website. If the parties have separate written agreements regarding specific product sourcing, samples, quotations, orders, payments, cross-border transportation, customs clearance, inspection, after-sales service, or other cooperation matters, those transaction documents shall prevail; matters not agreed in the transaction documents may be handled by reference to these Terms.

IV. Account Registration and Use

4.1 This website currently does not require users to register accounts. You may contact us through the email address, telephone number, form, or third-party communication methods displayed on the website. If this website opens account, membership, inquiry center, or similar functions in the future, you shall provide true, accurate, complete, and lawful information according to page prompts.

4.2 When you submit inquiries, sourcing requirements, company information, contact information, delivery information, target market information, or other materials, you shall ensure that the relevant information is true, accurate, complete, and lawful, and promptly correct information that has changed.

4.3 You shall not impersonate another person or organization, submit false, misleading, infringing, unlawful, or sourcing-irrelevant information, or interfere with this website or our business communication through automated programs, malicious scripts, or abnormally high-frequency requests.

4.4 You shall properly manage, at your own responsibility, the business materials communicated with us through email, telephone, instant messaging tools, or other channels. Any communication delay, quotation deviation, cooperation failure, or other loss caused by information you provide being incorrect, incomplete, outdated, or unverifiable shall be borne by you.

V. Services and Use Rules

5.1 You shall use this website for lawful, genuine, and proper commercial purposes. When submitting inquiries, contacting sales, sending sourcing requirements, or communicating cooperation matters, you shall provide true, accurate, complete, and lawful information.

5.2 Product names, images, specifications, packaging, prices, minimum order quantities, inventory, warranty condition, nameplates, certificates, and related explanations displayed on this website are for sourcing reference only. Such information may change due to production batches, supply conditions, market changes, logistics conditions, import rules, or local compliance requirements.

5.3 Any quotation, sample request, order, payment terms, shipment arrangement, inspection requirement, after-sales arrangement, or cooperation proposal shall be subject to written communication, quotation, order, contract, invoice, or other transaction document confirmed by the authorized personnel of both parties. Unless otherwise expressly agreed in a transaction document, information displayed on website pages does not constitute an offer, acceptance, price guarantee, inventory guarantee, exclusive supply commitment, warranty of merchantability for a specific market, or final transaction condition.

5.4 You shall not use this website to engage in illegal, fraudulent, misleading, infringing, maliciously competitive, or rights-harming acts; interfere with the normal operation of the website; attempt unauthorized access; submit malicious code; or scrape, copy, or extract website content in bulk at an unreasonable frequency.

5.5 Without our written consent, you shall not use this website’s content for purposes such as misleading buyers, fabricating supply sources, forging authorization, malicious price comparison, commercial disparagement, bulk republication, training commercial models, establishing a competing product database, or any other use beyond reasonable sourcing evaluation purposes.

5.6 If the parties enter into cross-border sourcing, export, import, transshipment, distribution, or other international trade cooperation, the specific transaction conditions shall be subject to transaction documents confirmed by the authorized personnel of both parties. Matters involving delivery location, transfer of risk, cost allocation, insurance, transportation arrangements, and document delivery may be agreed in the transaction documents by applying Incoterms 2020 or other trade terms expressly recognized by both parties; where no express agreement is made in the transaction documents, the application of any particular trade term shall not be inferred solely from website page content.

5.7 We may update, suspend, restrict, or stop some or all functions of this website due to maintenance, security, business adjustment, legal compliance, technical failure, or operational needs. We will reduce the impact on normal access within a reasonable scope, but we do not guarantee that this website will operate continuously, without interruption, or without errors.

VI. Fees

6.1 No website service fee is charged for browsing this website or submitting general inquiries.

6.2 Product prices, sample fees, service fees, freight, insurance premiums, taxes, duties, bank charges, intermediary bank fees, exchange costs, inspection fees, certification and testing fees, compliance costs, and other transaction expenses shall be subject to confirmation in the specific transaction documents.

6.3 Cross-border payments may involve currency, exchange rates, arrival time, chargebacks, refunds, foreign exchange regulation, verification of payer and payee entities, tax treatment, and other matters. Unless otherwise expressly agreed in transaction documents, you shall bear the corresponding consequences arising from your payment path, payment information, bank charges, exchange gains or losses, and payment delay or payment failure.

VII. Limitation of Liability

7.1 This website is provided on an as-is and as-available basis. We do not guarantee uninterrupted website access, complete accuracy of information, continuous product availability, error-free pages, or that any specific product is suitable for any specific market, channel, or purpose.

7.2 You shall independently confirm the industrial product safety, nameplateing, ingredients, nutrition facts, allergen notices, shelf-life markings, certifications, import permits, customs clearance, inspection and quarantine, sales qualifications, advertising, tax, consumer protection, and other compliance requirements for industrial product, steam system components, steam trap, control valve, and related products in the destination country or region. Unless otherwise expressly agreed in transaction documents, we do not assume responsibility for import access review, customs clearance agency, nameplate localization, import permit application, or final sales compliance in the destination country or region.

7.3 Cross-border transportation, warehousing, port operations, customs inspection, inspection and quarantine, destination-country customs clearance, carrier delays, route adjustments, port congestion, policy changes, natural disasters, public health events, war, strikes, or other events not attributable to us may cause delivery delays, increased costs, cargo detention, or inability to perform a transaction. The relevant risks, costs, and handling methods shall be subject to the transaction documents and applicable law; where the transaction documents do not expressly agree, the affected parties shall consult and handle the matter within a reasonable scope.

7.4 To the extent permitted by law, we shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of or inability to use this website, reliance on unconfirmed product information, third-party services, network issues, data loss, changes in product prices or inventory, changes in target market rules, delays in cross-border transportation or customs clearance, enforcement measures in the destination country or region, exchange rate fluctuations, incorrect information provided by you, or your failure to perform compliance obligations.

7.5 This section does not exclude or limit liabilities that may not be excluded or limited by law. If the parties have separate written agreements for specific transactions, the allocation of relevant liability shall be subject to the transaction documents.

VIII. Protection and Authorization of User Information and Information Publication Rules

8.1 We value the protection of personal information and business information. For details on our collection, use, storage, sharing, transfer, public disclosure of personal information and your related rights, please see the Privacy Policy published on this website.

8.2 You understand and agree that, in order to handle inquiries, quotations, samples, orders, logistics, customs clearance, after-sales service, complaints, compliance reviews, dispute handling, or legal obligations, we may process information submitted by you or generated during communication within the necessary scope.

8.3 In order to handle cross-border inquiries, quotations, samples, orders, logistics, customs clearance, after-sales service, compliance reviews, or dispute handling, we may process relevant business information with domestic and overseas logistics service providers, payment service providers, certification and testing institutions, customs clearance agents, legal advisers, technical service providers, or other partners within the necessary scope. Where personal information or cross-border data processing is involved, we will process it in accordance with applicable laws and regulations and the Privacy Policy.

8.4 You shall not publish, submit, transmit, or request that we process through this website any content that is illegal or non-compliant, false or misleading, infringes others’ intellectual property rights or trade secrets, contains malicious code, violates public order and good customs, or is unrelated to normal sourcing cooperation.

8.5 For trademarks, brands, company names, images, documents, requirement descriptions, or other materials that you provide to us during your use of this website, you shall ensure that you have lawful rights or have obtained sufficient authorization and that such materials do not infringe any third party’s lawful rights and interests.

IX. User Breach and Handling

9.1 If we believe that you have violated these Terms, submitted false information, impersonated another identity, infringed others’ rights, interfered with website operation, maliciously scraped content, harmed the lawful rights and interests of us or a third party, violated sanctions, export controls, embargoes, import compliance, or other laws and regulations, or created other risks, we have the right to take reasonable measures according to the circumstances.

9.2 The above measures include, without limitation, refusing inquiries, suspending communication, requiring supplementation or correction of materials, deleting or blocking relevant content, restricting access, suspending or terminating services, retaining relevant records, providing necessary information to competent authorities or right holders, and pursuing liability in accordance with law or agreement.

9.3 Both parties shall comply with applicable sanctions, export controls, anti-money laundering, anti-bribery, embargo, counter-terrorist financing, and trade compliance requirements. You shall not directly or indirectly sell, transship, supply, or use products, samples, materials, or services for restricted countries or regions, restricted entities, restricted end uses, or other scenarios that may violate applicable laws and regulations. We have the right to refuse, suspend, or terminate high-risk inquiries, samples, orders, or cooperation based on reasonable compliance review.

9.4 If your violation of these Terms or laws and regulations causes us, our affiliates, partners, or third parties to suffer complaints, claims, penalties, losses, expenses, or damage to goodwill, you shall assume corresponding liability in accordance with law or agreement.

X. Changes to the Agreement

10.1 We may update these Terms according to changes in website functions, business operations, laws and regulations, regulatory requirements, or service practices. The updated Terms will be published on this page and will indicate the update date and effective date.

10.2 If changes to these Terms materially affect your main rights and obligations, we will notify you through website announcements, page prompts, emails, business communication channels, or other reasonable methods.

10.3 Your continued use of this website after the Terms are updated indicates that you accept the updated Terms. If you do not agree to the updated Terms, please stop using this website.

XI. Valid Notices

11.1 The email address, telephone number, instant messaging account, company address, or other contact information that you provide to us shall remain true, accurate, and available.

11.2 Notices that we send to you by website announcement, page prompt, email, telephone, instant messaging tool, contact channel stated in transaction documents, or other reasonable methods will be deemed effectively delivered when sent, displayed, or reasonably accessible.

11.3 If you need to send us notices, questions, or rights requests related to these Terms, you may contact us at sales@steamvendor.com.

XII. Termination of the Agreement

12.1 Circumstances of termination

12.1.1 You have the right to terminate these Terms by any of the following methods:

(1) You stop accessing and using this website;

(2) Before changes to these Terms take effect, you stop using this website and clearly indicate that you are unwilling to accept the changes;

(3) You clearly indicate that you are unwilling to continue using this website or related services, and there are no transaction documents or legal obligations pending performance.

12.1.2 When any of the following circumstances occurs, we may notify you through an effective method agreed in these Terms to terminate these Terms or stop providing related services to you:

(1) Your identity, subject qualification, contact information, sourcing requirements, or transaction information is invalid, untrue, unlawful, or cannot be effectively verified;

(2) You violate these Terms, and we terminate these Terms or stop services pursuant to the breach handling clauses;

(3) You engage in impersonation, submission of false inquiries, infringement of others’ lawful rights and interests, malicious scraping, interference with website operation, fraud, circumvention of compliance review, violation of sanctions or export controls, disruption of normal transaction order, or similar conduct;

(4) We have reasonable grounds to believe that your conduct may cause damage or legal liability to you, us, partners, other users, or third parties;

(5) Termination of services is required due to laws and regulations, regulatory requirements, cessation of website operation, business adjustment, security risks, or other reasonable reasons;

(6) Other circumstances in which services should be terminated in accordance with law, agreement, or reasonable business judgment.

12.2 Handling after termination

12.2.1 After these Terms terminate, except where laws and regulations expressly provide, regulatory authorities require in accordance with law, the parties separately agree in writing, or it is necessary for dispute handling, we have no obligation to disclose, transfer, or continuously store information that you submitted or that was generated during your use of this website for you or any third party designated by you.

12.2.2 After these Terms terminate, we still have the following rights:

(1) Within the scope permitted or required by laws and regulations, continue to store all types of information that you retained on this website, business communication records, transaction documents, or information listed in Section VIII of these Terms;

(2) For your past breaches, we may still pursue breach liability or other legal liability against you pursuant to these Terms, transaction documents, and applicable law;

(3) Continue to use relevant records within the necessary scope for handling complaints, claims, audits, compliance reviews, tax, customs, customs clearance, after-sales service, dispute resolution, or regulatory requirements.

12.2.3 After these Terms terminate, for inquiries, quotations, samples, orders, payments, shipments, customs clearance, after-sales service, or other transaction documents already generated during the term of these Terms, unless the parties separately agree in writing or termination is required by law, the parties shall continue to perform corresponding obligations in accordance with the transaction documents and applicable law. If you fail to continue performance, you shall bear the resulting losses, costs, or legal liability.

12.2.4 Termination of these Terms does not affect clauses of these Terms that by their nature should continue to be valid, including clauses concerning intellectual property, confidentiality, information retention, fee settlement, limitation of liability, breach liability, governing law, jurisdiction, and dispute resolution.

XIII. Links

13.1 This website may contain links to third-party websites, tools, maps, communication methods, logistics references, payment references, or external resources. Such resources are provided only for convenience. We do not control or guarantee their content, accuracy, availability, security, or service quality.

13.2 You understand and agree that we are not responsible for the availability of third-party websites or resources, and we do not endorse any content, promotion, product, service, or other material on or available from such websites or resources.

13.3 When you use third-party websites, tools, or services, you shall independently read and comply with that third party’s terms of service, privacy policy, and fee rules. Except where the law expressly provides that we shall assume liability, we are not liable for any direct or indirect losses caused or alleged to be caused by use of or reliance on third-party websites or resources.

XIV. Governing Law, Jurisdiction, and Miscellaneous

14.1 The formation, effectiveness, performance, interpretation, amendment, termination, and dispute resolution of these Terms shall be governed by the laws of the mainland area of the People’s Republic of China; where the law contains no express provisions, commercial practices and industry practices may be referenced.

14.2 You and we are independent entities. These Terms do not constitute any agency, partnership, joint venture, employment, franchise, or exclusive authorization relationship.

14.3 Unless otherwise agreed in writing by the parties, due to business operation needs, we have the right, within the lawful scope, to transfer, entrust, or arrange some or all of the rights and obligations under these Terms to affiliates, successors, or authorized partners, and notify you through reasonable methods.

14.4 Disputes arising from these Terms or the use of this website shall first be resolved by friendly consultation between the parties; if consultation fails, either party may file a lawsuit with a people’s court having jurisdiction in accordance with law.

14.5 If any clause of these Terms is determined to be invalid, illegal, or unenforceable, the validity of the other clauses shall not be affected. Section headings are for reading convenience only and do not affect the interpretation of clause meanings. Our failure to immediately exercise any right under these Terms shall not be deemed a waiver of that right or a waiver of the right to take measures against subsequent similar conduct.

14.6 If you have any questions about these Terms, please contact us at sales@steamvendor.com.