SteamVendor Privacy Policy

【Introduction】

Welcome to our products and services. We fully understand the importance of personal information to you, and your trust is very important to us. We will strictly comply with the requirements of laws and regulations, process your personal information according to the principles of lawfulness, legitimacy, necessity, good faith, and minimum necessity, and take corresponding security protection measures to protect the security and controllability of your personal information.

Based on this, the SteamVendor website service provider has formulated this SteamVendor Privacy Policy (the “Policy” or “Privacy Policy”) to help you fully understand how we collect, use, share, store, and protect your personal information when you access the SteamVendor website, browse product materials, submit sourcing inquiries, communicate industrial purchasing cooperation, or handle sample or order matters, and how you may manage your personal information so that you can make appropriate choices.

Before you begin using this website and related services, please carefully read and understand this Policy. In addition to this Policy, in specific business scenarios, we may also explain the corresponding purposes, scope, and methods of information collection through page prompts, email explanations, quotation documents, contract terms, or other reasonable methods. The above explanations form part of this Policy; if they are inconsistent with this Policy, the more specific explanation shall prevail.

If you have any questions, comments, or suggestions regarding this Policy, you may contact us through the contact information at the end of this Policy. Your agreement to this Privacy Policy means that you have understood the functions provided by this website and the necessary personal information required for those functions to operate, and that you grant the corresponding authorization for collection and use; however, it does not mean that you have separately agreed to our processing of non-necessary personal information or sensitive personal information. Where non-necessary personal information, sensitive personal information, or additional services are involved, we will separately request your consent in accordance with law based on your actual use.

This Policy, together with the SteamVendor Terms of Service and SteamVendor Legal Notice, forms the legal document system of this website; for matters involving personal information processing, this Policy shall prevail. We will not sell your personal information, nor will we provide your personal information to third parties for purposes unrelated to those described in this Policy.

This Privacy Policy will help you understand the following:

I. Scope of Application

II. Information Collection and Use

III. Partners Involved in Data Use and Transfer or Public Disclosure of Personal Information

IV. Your Rights

V. Storage of Information

VI. Updates to the Policy

VII. Protection of Minors

VIII. Contact Us

Appendix: Relevant Definitions

I. Scope of Application

This Policy applies to the product display, sourcing inquiry, and business communication services provided to you by the SteamVendor website service provider through website pages, product materials, contact forms, email, telephone, instant messaging tools, and new forms that may emerge with technological development.

Because SteamVendor provides product materials and business communication services to cross-border wholesale, export trade, overseas buyers, importers, distributors, and channel customers, this Policy also applies to personal information processing activities in scenarios related to cross-border inquiries, cross-border quotations, sample delivery, international logistics, customs clearance cooperation, certification materials communication, after-sales handling, and other export trade matters. Relevant information may be provided to domestic and overseas partners for processing within the necessary scope in order to achieve the above business purposes.

Except for the information collection and use activities described in this Policy, this Policy does not apply to other services provided to you by third parties. Third-party services include, without limitation, third-party websites, payment platforms, logistics platforms, social media platforms, map services, data analysis services, communication tools, or external linked pages. Such services are subject to their own separately explained personal information processing rules.

II. Information Collection and Use

Regarding necessary information and optional information, when you use our products or services, the personal information that we need or may need to collect and use includes the following two types:

1. Information necessary to provide you with the basic functions of this website, sourcing inquiry communication, customer service, security protection, and performance of obligations prescribed by laws and regulations. If you refuse to provide the corresponding information, you may be unable to normally submit inquiries, obtain quotations, arrange sample communication, or continue processing related cooperation requests.

2. Information collected to provide you with additional services, improve product matching efficiency, optimize product recommendations, or improve the website experience. You may choose whether to agree to our collection and use of this type of information; if you refuse to provide it, this usually will not affect your browsing of the website’s basic content, but you may be unable to use related additional services or achieve the service effects we intend.

We especially remind you that the SteamVendor website is mainly used for brand display, product material display, and industrial sourcing communication, and does not directly provide open-platform transactions, ordinary user account systems, or online payment functions. Because the specific scope of services used by different users varies, the basic functions, additional functions, and corresponding types and scope of personal information collected and used will differ. Please refer to the specific page prompts, communication scenarios, or business documents.

The specific functional scenarios we provide to you include:

(1) Helping You Become Our Customer and Managing Inquiry Contacts

1. Basic inquiry services

When you contact us by form, email, telephone, instant messaging tool, or other means, in order to identify sourcing requirements and provide you with a response, we may need you to provide at least the contact person’s name, company or organization name, contact method, country or region, sourcing category, required quantity, target market, quotation requirements, or other necessary inquiry content. In cross-border business scenarios, we may also need to understand the destination country or region, importer or distributor identity, project use or sales channels, nameplate or document language, certification requirements, expected trade terms, destination port or delivery area, and other information in order to assess product fit, quotation conditions, and delivery feasibility. If you refuse to provide the above necessary information, we may be unable to accurately identify your needs or provide subsequent quotation communication.

2. Additional customer materials

If you further provide information such as position, main sales channels, purchasing cycle, budget range, packaging requirements, target use area, receiving or delivery requirements, sample requirements, product certification requirements, import compliance preferences, customs clearance document requirements, tax number, or company registration information, this will help us provide more targeted product materials, quotation proposals, and cooperation suggestions. You may choose whether to provide such information; however, in specific cross-border transaction, customs clearance, invoicing, settlement, or compliance scenarios, some information may be necessary to complete the corresponding business.

3. Identity or business authenticity verification

To meet the needs of business security, anti-fraud, trade compliance, dispute handling, or contract performance, we may verify the business authenticity of you or the entity you represent based on the information you provide. When necessary, we may require you to supplement company information, authorization proof, business qualifications, receiving or settlement-related materials. Such information is used only to complete identity or business relationship verification, risk control, contract performance, dispute handling, or purposes prescribed by laws and regulations.

(2) Helping You Use Browsing, Search, and Personalized Recommendation Functions

1. Browsing

When you browse the SteamVendor website, you may view products, brands, categories, news, material downloads, or other pages. To display page content to you, record access status, measure page performance, and improve the website experience, we may collect your browsing records, access time, source page, language preference, click or interaction records, device and browser information, and similar information.

2. Search

When you use onsite search, category filters, or keywords to find product materials, we may collect search terms, filter conditions, search time, browsing results, and related click records to provide search results, optimize product classification, and improve content presentation. Please understand that standalone search terms usually do not constitute personal information when they cannot identify your personal identity.

3. Personalized recommendations

To display and recommend more relevant product materials, wholesale categories, or content to you, we may combine browsing records, search records, language preferences, regional information, and sourcing requirements that you actively provide, in order to form page displays or business suggestions that better meet your needs. You may manage related preferences by clearing browser cookies, adjusting browser settings, or contacting us.

(3) Helping You Complete Sourcing Cooperation

1. Inquiry lists and sample requirements

When you initiate an inquiry, sample request, or customization requirement for specific products or services, we may collect product names, specifications, quantities, packaging methods, target markets, receiving countries or regions, destination ports or delivery locations, expected delivery times, sample or testing requirements, nameplate or packaging languages, target market access requirements, remarks, and similar information, in order to help you complete sourcing evaluation, sample communication, export feasibility assessment, and cooperation proposal confirmation.

2. Quotation and order management

When the parties enter the quotation, order, contract, or settlement communication stage, we may store quotation records, order or contract communication content, trade terms, payment terms, invoice or settlement materials, contact and receiving-related information, importer or consignee information, customs clearance or certification materials communication records, after-sales feedback, complaints and suggestions, and other necessary business processing records. We collect this information to help you complete cooperation smoothly, protect transaction security, facilitate your inquiries into business communication records, provide customer service and after-sales service, and meet financial, tax, import and export compliance, customs clearance cooperation, and dispute handling needs.

3. Payment and delivery cooperation for products or services

This website usually does not directly process online payments or logistics orders. If specific cooperation requires payment, shipment, cross-border delivery, international logistics, customs declaration and clearance, testing and certification, inspection, or after-sales cooperation, we or the third parties providing related services may need to process necessary order information, delivery information, contact information, settlement information, importer or consignee information, customs clearance-related materials, certification documents, or destination-country compliance requirements. The specific processing scope shall be subject to the business documents confirmed by both parties, third-party rules, and actual service scenarios.

(4) Customer Service and Dispute Handling

When you contact us or make pre-sales, after-sales, complaint, suggestion, or dispute handling requests, we may need you to provide necessary personal information to verify your identity or business relationship in order to protect your business request and system security.

To facilitate contacting you, help you solve problems as soon as possible, or record the handling plan and result for related issues, we may store your communications, correspondence, call records, and related content with us, including contact information, inquiry information, order or sample communication information, other materials you provide to prove relevant facts, and records formed by us in handling related matters.

For the reasonable need to provide services and improve service quality, we may also use relevant information, questionnaire feedback, or service evaluations that you provide during customer service communication, but we will process it within the necessary scope and avoid use beyond the original collection purpose.

(5) Providing Information Publication Functions to You

The SteamVendor website currently does not provide ordinary visitors with public review, comment, posting, personal homepage, or similar public information publication functions. If we provide such functions in the future and you choose to publish text, images, videos, or other content, we will explain the collection scope, display scope, and management method according to the specific function.

Please note that information you publicly publish may involve your or others’ personal information or even sensitive personal information. Please consider more carefully whether to share or publicly disclose relevant information when using related services. If information you publicly publish involves others’ personal information, you must obtain their consent before publication or ensure that you have another lawful basis.

(6) Interactive Communication

1. Message notifications

During operation, we may send one or more types of notifications to you through contact information you provide while using the services, such as contact telephone number, contact email address, or instant messaging account. Such notifications may include inquiry replies, quotation explanations, sample communication, order cooperation, after-sales notices, security reminders, service feedback, or user experience surveys.

We may also display or send you information about products, services, or activities that may interest you by email, telephone, or instant messaging. If you do not wish to receive commercial information, you may unsubscribe through the method provided in the information or directly contact us through the contact information at the end of this Policy.

2. Activity participation

When you participate in marketing, exhibitions, questionnaires, sample requests, or other activities organized by us, we may need to collect and use your contact information, company information, sourcing requirements, receiving information, or activity participation records to help you complete registration, communication, material delivery, prize redemption, and similar matters. We will explain the specific collection and use scope to you in the relevant scenarios.

(7) Providing Security Protection to You

To improve the security of your use of this website and related services and protect the lawful rights and interests of you, other users, us, and our affiliates, we may collect, use, or integrate your browsing information, device information, log information, IP address, abnormal request records, communication records, and information lawfully obtained by us or authorized by you, for identity verification, risk identification, customer service, security prevention, fraud monitoring, malicious access investigation, archiving, and backup purposes.

Please understand that, to dynamically detect account or business abnormalities, investigate system failures, ensure stable website operation, and maintain service security, we may need to record and analyze necessary logs. We will process relevant information according to the principle of minimum necessity and use it within the scope required to achieve security purposes.

(8) Other Additional Services Provided to You

1. Additional services based on browser permissions or device capabilities

To provide you with more convenient, higher-quality, or more personalized services, we may call browser permissions or device capabilities in specific scenarios. For example, when you upload sourcing lists, product images, qualification documents, or other attachments, the browser may need to access the local files you select; when you improve sourcing requirements through maps, region selection, or target market information, we may process the region information you actively fill in or select; when you contact us through instant messaging, email, or telephone links, the relevant third-party tools may process necessary information according to their rules.

If you do not agree to enable or use relevant permissions, this will not affect your browsing of the basic product materials and contact information on the SteamVendor website, but may cause file upload, material submission, region matching, quick contact, or other additional functions to be unavailable or fail to achieve the expected effect. You may manage the enabling or disabling of relevant permissions one by one through the settings of your browser, device system, or third-party tools. Your decision to disable permissions does not affect information collection and use that has already been conducted based on your authorization.

2. Material downloads, information subscriptions, and activity participation

When you choose to download product materials, subscribe to new product or restocking information, participate in exhibition invitations, sample requests, questionnaire feedback, or other activities, we may need to collect your name, company name, contact information, country or region, sourcing category, products of interest, activity participation records, receiving information, or other information necessary to complete the corresponding service.

We use the above information to send you materials, confirm activity eligibility, arrange sample or gift delivery, conduct follow-up business communication, measure activity effectiveness, and improve service quality. If related activities are jointly organized by us and partners, we will process the information required for the activity with partners within the necessary scope and manage it according to the rules in “III. Partners Involved in Data Use and Transfer or Public Disclosure of Personal Information” of this Policy.

3. Customized quotations, market matching, and cross-border cooperation

When you wish to obtain product recommendations, customized quotations, packaging suggestions, market matching, cross-border logistics, or compliance cooperation that better meet your needs, we may need to process the target market, sales channels, sourcing budget, purchasing cycle, packaging language, nameplate requirements, certification requirements, expected quantities, delivery area, or other business requirement information that you actively provide.

The above information helps us assess product fit, prepare quotation proposals, coordinate the supply chain, evaluate delivery feasibility, and improve communication efficiency. You may choose not to provide such additional information; however, refusal to provide it may prevent us from providing more accurate recommendations, quotations, or cross-border cooperation suggestions.

4. Translation assistance, customer service, and communication tools

To facilitate cross-language and cross-region sourcing communication, we may use translation assistance, email systems, form tools, instant messaging tools, customer service tools, or similar services to process the business communication content you provide. Such processing is used only for communication understanding, request response, service records, problem solving, and business cooperation, and will not be used for purposes unrelated to those described in this Policy.

If you contact us through third-party communication tools, that third party may process your account, messages, device, or log information according to its own rules. Please also read and understand the corresponding third party’s privacy policy and terms of service.

5. Cookie and similar technologies

Cookies and similar device information identification technologies are commonly used on the internet. When you use this website, we may use relevant technologies to send one or more cookies or anonymous identifiers to your device in order to collect, identify, and store information about your access to and use of this website. We promise that we will not use cookies for any purpose other than those described in this Privacy Policy.

We use cookies mainly to ensure the secure and efficient operation of the website and services, help us confirm access status, save language preferences, investigate abnormal situations such as crashes or delays, reduce repeated steps in filling forms or entering search content, and analyze page access effects. At the same time, we may also use cookies to display product materials or content that better match your sourcing needs.

Most browsers provide functions to clear cache data, delete cookies, reject cookies, or modify cookie acceptance levels. You may make corresponding settings; however, due to these modifications, you may be unable to use services or corresponding functions that rely on cookies.

(9) Other Rules for Collecting and Using Personal Information

1. Other uses

If we use information for purposes not stated in this Policy, or use information collected for a specific purpose for another purpose, we will inform you again and obtain your consent to the extent required by applicable law.

2. Information from third-party sources

If we indirectly obtain your personal information from a third party, we will confirm the legality of the information source within a reasonable scope and process it in accordance with this Policy and applicable laws and regulations. If a third party provides your information to us, the third party shall have lawfully obtained your authorization or have another lawful basis.

III. Partners Involved in Data Use and Transfer or Public Disclosure of Personal Information

(1) Partners Involved in Data Use

To ensure the implementation of functions related to this website and the stable operation of services, some of our services may be jointly provided by us and partners, or partners may provide technical, business, customer service, or supply chain cooperation support. We will not sell your personal information, nor will we provide your personal information to partners for purposes unrelated to those described in this Policy.

1. Basic principles

When cooperating with partners, we will comply with the following principles:

1. Lawfulness, legitimacy, and minimum necessity: data processing shall have a lawful basis and legitimate purpose, and be limited to the minimum scope necessary to achieve the processing purpose.

2. Protection of users’ rights to know and decide: during data processing, we will endeavor to protect your rights to know about, decide on, and lawfully manage the processing of personal information.

3. Prudent assessment of security capability: we will prudently assess partners’ purposes for using data and their security protection capabilities, require partners to comply with cooperation agreements, confidentiality obligations, and data protection requirements, and take necessary measures to protect the security of processed personal information.

2. Scope of partners

If specific functions and scenarios involve services provided by our affiliates, third parties, or other partners, the scope of partners may include: website hosting and technical service providers, email and form service providers, instant messaging tool service providers, data statistics and analysis service providers, network security and risk control service providers, logistics and warehousing cooperation parties, international freight forwarders, customs brokers, customs clearance agents, testing and certification institutions, payment or settlement-related institutions, customs clearance or compliance cooperation parties, translation and customer service tool providers, financial or legal support parties, as well as domestic and overseas supply chain cooperation parties, overseas customer-designated service providers, or destination-country service providers that necessarily participate in specific sourcing cooperation.

3. Entrusted processing

We may entrust authorized partners to process your personal information so that they may provide certain services or perform specific functions on our behalf. For example, in scenarios such as website hosting, system operation and maintenance, data analysis, email sending, customer service, file storage, network security, translation assistance, form processing, material download, or activity registration, partners may process necessary information under our entrustment.

We will only entrust them to process your information for lawful, legitimate, necessary, specific, and explicit purposes stated in this Policy; authorized partners may only access information required to perform their duties. We will require them by agreement not to use relevant information for any purpose beyond the entrusted scope. If an authorized partner uses your information for purposes not entrusted by us, it shall separately obtain your consent or have another lawful basis in accordance with law.

4. Joint processing

For scenarios involving joint processing of personal information, we will sign relevant agreements with partners according to legal provisions or agree on the parties’ respective rights and obligations through other reasonable methods, ensuring compliance with laws and regulations and protection of data security during use of relevant personal information.

For example, to complete cross-region quotations, supply confirmation, sample arrangements, delivery cooperation, customs clearance support, after-sales handling, or dispute resolution, we may jointly process necessary contact information, sourcing requirement information, delivery information, and business communication records with affiliates, supply chain cooperation parties, logistics cooperation parties, after-sales cooperation parties, or other partners.

5. Cooperation scenarios

1. To implement business functions

A. Payment or settlement cooperation: This website usually does not directly provide online payment functions. If specific sourcing cooperation involves payment, collection and payment on behalf of another party, bank transfer, invoicing, settlement, or other financial arrangements, we or relevant financial institutions, payment institutions, banks, or financial service parties may need to process order or contract information, payment progress, invoice materials, payer and payee entity information, and necessary information required for anti-fraud or anti-money laundering compliance. The specific processing scope shall be subject to business documents confirmed by both parties, rules of relevant institutions, and actual service scenarios.

B. Logistics, sample, and delivery services: To ensure that samples, materials, products, or other services can be delivered smoothly, safely, and accurately, we may provide necessary contact information, receiving or delivery information, product information, order or sample requirement information to logistics, warehousing, customs declaration, customs clearance, testing, inspection, or supply chain cooperation parties. The corresponding service providers may inevitably learn and use necessary delivery information to complete delivery, check progress, handle after-sales service, or handle disputes.

C. Website, form, and communication services: To facilitate your submission of inquiries, download of materials, subscription to information, participation in activities, or communication with us, we may use website hosting, form, email, instant messaging, customer service, translation assistance, or file storage services. Relevant partners may process within the necessary scope the contact information, company information, sourcing requirements, attachment materials, communication records, or access logs you submit.

2. Promotion, analysis, and service optimization

Subject to adoption of industry-common security technologies, we may entrust partners to process information related to website access statistics, page performance analysis, activity effectiveness assessment, content optimization, or service improvement. Unless we obtain your consent in accordance with law or have another lawful basis, we will not use information that can directly identify you for advertising or promotional processing unrelated to the purposes of this Policy.

3. Security and statistical analysis

A. Ensuring use security: To ensure the security of this website, business communication, and related services, partners may process device information, log information, IP addresses, abnormal access records, risk identification results, or other information necessary for secure operation within the necessary scope.

B. Analyzing service conditions: To analyze the stability, access quality, page performance, and service use of this website, partners providing analysis services may process access records, page dwell time, error logs, browser or device types, and similar information.

C. De-identified or anonymized analysis: To improve product display, sourcing communication, and service quality, we may use or entrust partners to analyze relevant data on the premise of ensuring data security, legitimate purposes, and de-identification or anonymization processing.

4. Other cooperation scenarios

In addition to the above cooperation scenarios, we may also entrust necessary information to other partners supporting our business, including partners that provide technical infrastructure, analyze service usage, provide customer service, provide legal or financial support, assist in handling complaints and disputes, maintain website security, or perform requirements of laws and regulations.

If this website connects to third-party SDKs, APIs, or similar tools in the future, we will conduct necessary security assessments of their information access interfaces, agree on data protection measures with partners, and require them to process personal information according to this Policy and related confidentiality and security requirements, except where partners separately obtain your consent in accordance with law.

6. Overseas recipients and processing rules

In cross-border wholesale, export trade, international logistics, customs clearance, testing and certification, after-sales, or customer service scenarios, your necessary personal information may be provided to overseas buyers, overseas consignees, overseas logistics or warehousing service providers, destination-country customs clearance agents, testing and certification institutions, banks or payment and settlement institutions, translation and communication service providers, customer-designated service providers, or other overseas recipients. The purposes of processing information by such recipients are usually limited to completing inquiry communication, quotation confirmation, sample or product delivery, customs clearance and certification, payment settlement, after-sales handling, dispute resolution, or other cross-border business matters actively requested by you.

We will, according to applicable laws and regulations, inform you within the necessary scope of the categories of overseas recipients, processing purposes, processing methods, types of personal information, and methods for exercising your rights, and take reasonable measures such as contractual agreements, minimum necessary provision, access control, and retention of communication records to protect personal information security. If the relevant cross-border provision legally requires your separate consent, a personal information protection impact assessment, conclusion of a standard contract, certification, or other procedures, we will handle it according to applicable laws and regulations.

(2) Transfer

If we need to transfer personal information due to merger, division, dissolution, declaration of bankruptcy, asset transfer, business transfer, or similar transaction, we will inform you in accordance with law of the recipient’s name or identity, contact information, and the purpose, method, and type of personal information transferred. The recipient will continue to perform this Policy and other statutory obligations.

If the recipient changes the original processing purpose or processing method, it will inform you again in accordance with law and obtain your consent where necessary. If the relevant transaction is not ultimately completed, we will continue to process your personal information according to this Policy.

(3) Public Disclosure

We will publicly disclose your personal information only in the following circumstances:

1. Based on your active choice, explicit consent, or other legally obtained separate consent, we may publicly disclose information designated or agreed by you for disclosure.

2. If we determine that you have violated laws and regulations, seriously violated agreements or business rules between the parties, infringed others’ lawful rights and interests, interfered with website operation, or caused security risks, or to protect the personal and property safety of you, other users, us, or the public from harm, we may disclose within the necessary scope information related to relevant risks, dispute handling, or measures already taken.

3. We may publicly disclose necessary information according to the necessary requirements of laws and regulations, judicial authorities, administrative authorities, regulatory requirements, litigation or arbitration, dispute resolution, performance of statutory obligations, maintenance of public interests, or protection of our lawful rights and interests.

(4) Cessation of Operation

If we cease operating this website or related products and services, we will promptly stop continuing to collect your personal information. We will send you notice of cessation of operation through page announcements, email, telephone, or other reasonable methods.

For personal information we hold that is related to products or services that have been shut down, we will delete, anonymize, or restrict access according to the requirements of laws and regulations, contract performance, dispute handling, financial compliance, and protection of lawful rights and interests.

(5) Circumstances Exempt from Obtaining Your Authorization and Consent in Accordance with Law

Please understand that, in the following circumstances, according to laws, regulations, and relevant national standards, partners’ use of, or our transfer or public disclosure of, your personal information may not require separate authorization and consent from you. These circumstances may also be understood as circumstances legally exempt from obtaining authorization and consent:

1. Where necessary for entering into or performing a contract at your request: for example, when you initiate a sourcing inquiry, sample request, quotation confirmation, order cooperation, delivery, or after-sales request to us, we may, according to your choice, provide necessary business-related information to relevant supply chain, logistics, payment, settlement, customs clearance, testing, or after-sales service entities in order to fulfill sourcing communication, delivery, and after-sales service needs.

2. Where necessary for performing statutory duties or statutory obligations: for example, processing, sharing, transferring, or disclosing necessary personal information according to laws and regulations, litigation or dispute resolution needs, requests lawfully made by administrative or judicial authorities, tax or financial compliance, anti-fraud, anti-money laundering, or other statutory obligation performance needs.

3. Where necessary to respond to public health emergencies, or in emergencies to protect the life, health, and property safety of natural persons.

4. Processing personal information within a reasonable scope for news reporting, public opinion supervision, or similar activities carried out for the public interest.

5. Processing, within a reasonable scope, personal information that you have disclosed yourself or other personal information that has already been lawfully disclosed, such as information lawfully disclosed through lawful news reports or government information disclosure channels.

6. Where necessary to maintain the secure and stable operation of this website, network services, business communication, and transactions, such as discovering and handling risks including fraud, malicious access, system attacks, account or business abnormalities, infringement complaints, and disputes.

7. Other circumstances provided by laws and regulations.

IV. Your Rights

You may contact us according to the contact information stated in this Policy to exercise your rights to personal information in accordance with law. To protect information security, we may need to verify your identity or business relationship.

(1) Access, Correction, and Supplementation

You have the right to inquire about and access personal information related to you that we hold, and to request that we correct or supplement inaccurate or incomplete information. After verifying identity and confirming that the request is reasonable, we will process it according to applicable laws and regulations and the actual status of business records.

(2) Copying

Where permitted by laws and regulations and technically feasible, you may request a copy of personal information related to you that we hold. We will provide a copy of information or explanation in a reasonable form according to the scope of your request, information type, and status of business records.

(3) Deletion

You may request deletion of personal information from us in the following circumstances: the processing purpose has been achieved, cannot be achieved, or is no longer necessary; we stop providing products or services, or the retention period has expired; you withdraw consent; we process personal information in violation of laws and regulations or this Policy; or other circumstances provided by laws and regulations.

For information that laws and regulations require us to retain, that is necessary for contract performance, dispute handling, security protection, or protection of lawful rights and interests, we may be unable to delete it immediately, but we will restrict its use within the scope permitted by law.

(4) Changing Authorization Scope

You may change or withdraw authorization for some personal information processing by contacting us, that is, change or withdraw the authorization scope. Withdrawal of consent does not affect the validity of personal information processing activities already conducted based on your authorization before the withdrawal.

Please understand that each business function requires some basic personal information to be completed. When you withdraw authorization for necessary information, we may be unable to continue providing the corresponding service to you; however, your withdrawal of authorization for non-necessary information will not affect your use of basic browsing or the lawful processing results of completed services.

(5) Account Cancellation

The SteamVendor website currently does not provide account registration functions for ordinary visitors. If account functions are provided in the future, you may apply to cancel your account according to the page prompts at that time or by contacting us.

Under the current business model, if you wish to stop business contact, cancel subscriptions, delete inquiry records, or no longer be retained as a customer contact, you may submit a request to us through the contact information at the end of this Policy. After verifying identity and business relationship, we will handle your request according to the needs of laws and regulations, contract performance, dispute handling, financial compliance, and protection of lawful rights and interests.

(6) Restricting Automated Decision-Making by Information Systems

We currently do not make decisions solely by automated decision-making methods regarding your transaction conditions, quotation results, cooperation qualifications, or other matters that have a significant impact on your rights and interests. If automated decision-making mechanisms are used in the future, we will protect decision transparency and result fairness in accordance with law and provide you with reasonable refusal or appeal channels.

If you believe that relevant information display, product recommendations, or business judgments affect your rights and interests, you may request an explanation from us through the contact information at the end of this Policy.

(7) Responding to Your Above Requests

To protect security, when responding to your request, we may first require you to provide necessary identity information to verify the identity of the requester. Generally, we will reply to your request within a reasonable period; if the request is complex, numerous, or involves third-party rights and interests, the processing time may be appropriately extended.

For requests that are groundlessly repeated, require excessive technical means, create risks to others’ lawful rights and interests, are obviously impractical, infringe others’ rights and interests, or are otherwise provided for by laws and regulations, we may refuse or restrict processing in accordance with law and explain the reason to you.

V. Storage of Information

(1) Storage Period

We store your information only for the period necessary to achieve the purposes described in this Policy, including the periods required for inquiry handling, quotation communication, business cooperation, sample or order cooperation, after-sales follow-up, dispute resolution, financial or compliance requirements, website security, and operation and maintenance.

When determining the storage period for personal information, we mainly refer to the time required for business processing, the period during which you use related services, laws and regulations or regulatory requirements, dispute resolution needs, and the necessary period for protecting the lawful rights and interests of both parties. When the retention period expires or information is no longer needed, we will delete, anonymize, or restrict access within a feasible scope.

(2) Storage Location

Your information may be stored within China. Due to cross-border inquiries, export trade, international logistics, customs clearance certification, customer service, email communication, instant messaging, payment settlement, or technical service needs, some necessary information may be accessed, received, stored, or processed overseas.

If cross-border transfer or overseas processing is involved, we will take reasonable measures according to applicable laws and regulations, including but not limited to minimum necessary provision, limitation of processing purposes, agreement with partners on confidentiality and security obligations, retention of necessary processing records, response to your rights requests, and, where legally required, performance of notification, obtaining separate consent, conducting personal information protection impact assessments, concluding standard contracts, passing certification, or filing for security assessment.

(3) Storage Security

We will take reasonable management, technical, and organizational measures to protect your information and prevent unauthorized access, disclosure, alteration, loss, misuse, or destruction. These measures may include access permission control, minimum necessary use, internal processing rules, service provider management, security reviews, log monitoring, backup, and emergency response.

(4) Personal Information Security Incident Response

Please understand that the internet is not an absolutely secure environment. If an information security incident occurs that may affect your rights and interests, we will take remedial measures according to applicable laws and regulations, and, where necessary, notify you or relevant competent authorities by page announcement, email, telephone, or other reasonable methods.

VI. Updates to the Policy

To provide you with better services, and as website functions, business models, laws and regulations, or information processing practices change, we may update this Privacy Policy from time to time. The updated Policy will be published on this page and will indicate the update date and effective date.

Without your explicit consent, we will not reduce the rights you should enjoy under this Policy. For major changes, we will provide a more prominent prompt within a reasonable scope. Major changes may include: important changes in the purpose of personal information processing, processing method, or types of information; important changes in the main recipients of sharing, transfer, or public disclosure; important changes in your personal information rights and the methods for exercising them; changes in the contact information of the person responsible for personal information protection; or other changes that may have a significant impact on your rights and interests.

Your continued use of this website or submission of information after the Policy is updated indicates that you have read and accepted the updated Policy.

VII. Protection of Minors

This website is mainly intended for adults or contacts of commercial entities with business sourcing needs, and is not directed to minors. If you are a minor, please use this website under the guidance of a guardian and avoid submitting personal information on your own.

If we discover that we have collected personal information of a minor without guardian consent, we will delete it or take other necessary protective measures as soon as possible after verification. If you are the guardian of a minor and believe that the minor has submitted personal information to us, please contact us through the contact information at the end of this Policy.

VIII. Contact Us

If you have any questions, comments, complaints, suggestions, or rights requests regarding this Privacy Policy or personal information processing, please contact us at sales@steamvendor.com. Domestic and overseas users may use this contact method to submit requests to us for access, correction, supplementation, copying, deletion, withdrawal of authorization, cessation of business contact, inquiries about categories of overseas recipients, processing purposes, processing methods, and types of personal information.

To facilitate handling your request, please provide necessary identity explanation, contact information, request content, and relevant business background. We will reply within a reasonable period after verifying identity and understanding the specific situation. If your request involves overseas partners, logistics or customs clearance entities, payment and settlement institutions, or other third parties, we may need to verify with the relevant parties before handling it and explain the handling result to you within a reasonable scope.

Appendix: Relevant Definitions

Personal information: refers to all kinds of information recorded electronically or by other means that relates to an identified or identifiable natural person, excluding anonymized information.

Sensitive personal information: refers to personal information that, once leaked or illegally used, may easily cause harm to the dignity of a natural person or endanger personal or property safety. This website usually does not actively require you to provide sensitive personal information; if it is truly necessary to provide it during business communication, please carefully assess the necessity.

Processing: refers to operations such as collection, storage, use, processing, transmission, provision, public disclosure, and deletion of personal information.

Anonymization: refers to the process by which personal information is processed so that a specific natural person cannot be identified and the information cannot be restored.

Cross-border transfer: refers to providing personal information to overseas recipients, or enabling overseas recipients to access, receive, store, or process relevant personal information, as required for cross-border inquiries, export trade, international logistics, customs clearance certification, payment settlement, customer service, technical support, and similar needs.

Overseas recipient: refers to an entity outside China that receives or processes personal information, including overseas buyers, consignees, logistics and warehousing service providers, customs clearance agents, testing and certification institutions, payment and settlement institutions, translation or communication service providers, customer-designated service providers, and similar entities.

Customs clearance materials: refers to information or documents required to complete customs declaration, customs clearance, testing, certification, import compliance, or delivery in the destination country, which may include contacts, consignees, company materials, order materials, product materials, certification requirements, destination port, or delivery area.

Trade cooperation party: refers to domestic and overseas supply chain, logistics, payment, certification, legal, financial, customer service, or other business partners that participate in services to complete sourcing inquiries, quotations, samples, orders, settlement, logistics, customs clearance, after-sales service, or dispute handling.